We hope that you are satisfied with your purchase, but should you need to return or exchange an item, we will be happy to accommodate you!
• Merchandise should be returned within 14 calendar days of the purchase.
• Items purchased at a discounted rate of 50% or more are non-returnable.
• All merchandise must be returned in New Condition in Original Packaging with all Tags attached.
• Please send your receipt or a copy of the receipt back with the products you are returning.
• Please fill out the return form and send in with merchandise and receipt.
• All returns will receive either an In-store credit, an Exchange, or a refund issued to the original payment method,.
• We do not offer free-returns; the customer is responsible for return fees.
• You may also return the merchandise to the store locally within 30 days.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Link to print return form below-
We currently ship to physical address in the United States via USPS. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. For questions about RUSH or International Shipping, please contact us at firstname.lastname@example.org. We also offer a Free, In-store pick up option for local customers.
Please note that the shipping rates for the items that you purchase are based on your order total. Please allow extra shipping time when placing an order during the busy Holiday season.
The Burlap Sack values our customers and respects your privacy at all times. We collect personally identifiable information about you during your check out process through our online shopping cart and payment gateway. We may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. In an effort to improve your shopping experience and to communicate with you about our products, services, and promotions, we may use some information, such as your email address to contact you at a later date. We do not share your personal or financial information with 3rd party companies. You may request deletion of your email address from our files by contacting us at email@example.com.