Exchange Policy

Receipt of Damaged Items should be reported within 24 hours of receipt.

2026 The Burlap Sack Exchange Policy

You will be sent an Exchange Form to fill out to send back inside your order.

Please Send this form back with your order.

We accept Returns for Exchange or In-Store CREDIT within 14-21 days of purchase.

We will issue a grace period after 14 days of up to 21 days to allow for shipping issues, should they arise.

• Merchandise must have tags attached, original packaging and be in new condition with no smell of smoke or odor nor animal hair.

• Lost receipts will receive the current sale price and In-Store credit if proof of purchase can be found in our system.

• Customers should include their name and phone number to their transaction to be eligible for a n exchange, otherwise, there is no proof of purchase with a lost receipt.

Online Orders use Exchange Form included in package to identify your order.

Please CALL, TEXT or EMAIL For Exchange Approval to Exchange Order for New Item. Once your Item is Recevied and Inspected you will be contacted and issued an Exchange for a different product,.

Call or Text 979-479-4433 or Email Shop@theburlap sack.com

• Price adjustments are not offered during promotional or sale events. Purchases made before the sale are not eligible for sale pricing.

All purchases during special promotions are final sale. Returns from earlier dates may not be exchanged into promotional pricing.

• Discounts cannot be applied to previous purchase. Coupons Cannot be combined.

• Used or damaged Merchandise will not be accepted.

• If you Damage a Product during wear or use, it is not available for exchange. If you do not follow care instructions and damage the product, it is not available for exchange.

• Gifts & Gift Registry, Should have a GIFT RECEIPT and will receive IN-STORE credit.

• Special Orders are Non-Returnable and not eligible for sales or discounts.

• Gifted Returned, Unworn Jewelry + Sunglasses Will Receive IN-STORE credit, We do not accept worn merchandise.

• Shipping is Non-Refundable.

• Customer is Responsible for All Online Order Shipping and Return Shipping.

• 50% Off Items are Final Sale/No Returns.

• For In-store EXCHANGES, Bring your receipt and the item in its packaging or bag with tags attached, original condition.

• If your purchase Is NOT in NEW, re-sellable condition we cannot accept it.

• If you wear it, it's yours.

You will be sent an Exchange Form to fill out to send back with your order. We will be happy to offer you an exchange for a different size if it’s available!

Free Shipping on Exchanges!

📦1 Free Shipping Exchange per customer/order!

Just ship the item back to us through your preferred mailing system, request a different size, and we will ship it back to you with free shipping if the size requested is available!

Note: All returns sent back to TBS are the customers financial responsibility! But to assist you in trying another size, we will ship your exchange request to you with free shipping, once your return is received and processed!

Offer available 1 per customer/order.

You pay to return it-We pay to send the exchange to you! 😀

Still Have Questions?

Please call or text 979-479-4433 with Exchange Questions, or

Email us at shop@theburlapsack.com.

All Approved Returned Items will be inspected upon receipt.

Please fill out the exchange form (Download Exchange Form Here) and send in with merchandise and receipt.
We do not offer free-returns; the customer is responsible for return fees.
Shipping is non-refundable.
You may also return the merchandise to the store locally within 14 days.

Please call or text 979-479-4433 with Return Questions, or you may email us at info@theburlapsack.com. You will be sent a Return Form to fill out to send back with your order.

Accessories

{Brighton} Sweetheart Frame