Shipping & Returns

RETURNS
We want you to be 100% satisfied with your purchase. Don't love it? All Returns received back in store within 14 days, receive full refund minus any shipping fees.

Customer is responsible for all outgoing and return shipping fees.

Free outgoing shipping fees for purchases over $125.

More details here.

SHIPPING

We ship using the United States Postal Service (USPS).

We currently ship to physical addresses in the United States via USPS. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please call for special requests, 979-479-4433.

If you have a PO Box, please add that to your shipping address. We can also send your product to your local post office for pick up there. USPS will not ship to physical addresses if you do not receive mail at your home. If this is the case, please note at check-out in the notes section, if you need your item shipped UPS, instead of the United States Postal Service.

For questions about Priority, RUSH or International Shipping, please contact us by call or text 979-479-4433. Landline 979-476-3190, to set-up and pay for the additional shipping requests.

All Regular Shipments are Flat Rate Shipping of $8.99, via USPS Ground Shipping, and is non-refundable. Items ship same day as order is received or by next business day. Orders generally reach their destination in 2-5 business days.

Any requested shipping fee is determined by weight, just call the store to pay for additional shipping fees as needed.

FREE STORE PICKUP
We also offer a free, In-store pickup option for local customers! Just select it as your option at checkout.

Illa Illa

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